FAQ

Creating an account is fast. Click “Sign Up,” enter your name, email, date of birth, and a secure password, and confirm your country and state. You’ll need to verify your email and phone number if prompted. For full access to cash prizes and withdrawals, complete identity verification (KYC) when asked.Be sure you meet eligibility rules: you must be 18+ or the age of majority in your state, and American Luck is available to players in the United States with certain state exclusions (CT, MI, MT, NJ, NV, WA are typically not eligible; Idaho may have limits on cash redemptions). If you run into problems during sign-up, contact support@americanluck.com or use live chat.

American Luck offers several promotions: a no-deposit sign-up bonus (60,000 Gold Coins + 6 Sweeps Coins on account verification), first purchase bundles (for example, 150,000 GC + 15 SC for $4.99 or 350,000 GC + 35 SC for $19.99), daily login rewards, referral bonuses, VIP/loyalty tiers, and occasional free-spin challenges. SC prizes always carry a 1× wagering requirement before redemption.Promotions are generally U.S.-only and subject to state exclusions (CT, MI, MT, NJ, NV, WA). Many offers are automatic—no code required—while some require claiming in-account. Read the terms on each promo for expiry dates, caps, and redemption thresholds. Redeemable cash usually requires meeting the minimum SC cashout (commonly 100 SC) and passing KYC verification.

No. The no-deposit sign-up bonus (60,000 GC + 6 SC) is credited after you verify your new account—no code required. Sweeps Coins included with the sign-up bonus must be wagered 1× before they become redeemable. Gold Coins are for in-game play and typically do not convert to cash.State restrictions apply: offers are available to U.S. players but are typically not available in CT, MI, MT, NJ, NV, and WA. Idaho players may be able to play but could face limits on cash prize redemptions. Always review the specific promo terms in your account for any eligibility rules.

You can fund your account using Bank Transfer, MasterCard, Visa, or PayPal, with USD as the platform currency. First-purchase bundles (for example $4.99 or $19.99) are bought through the account purchase flow rather than as standard deposits. Withdrawals for SC redemptions require meeting minimums—cash redemptions commonly start at 100 SC, while gift cards are often available from 25 SC. Exact minimums and processing limits can vary by chosen redemption method.Before any cash withdrawal, you must complete KYC verification (ID, proof of address). Processing times vary: electronic methods and PayPal tend to be faster; bank transfers can take longer. If you have questions about payment timing or limits, contact support@americanluck.com or use live chat.

A wagering requirement (playthrough) is how many times you must play SC winnings before redeeming them for cash. At American Luck, Sweeps Coins carry a 1× wagering requirement: you must wager SC winnings at least once in SC-eligible games before those winnings become redeemable. For example, if you receive 6 SC and convert SC play into $6 worth of SC winnings, you’ll need to wager that amount one time in SC mode to unlock cash redemption.Gold Coins are generally for in-platform play and aren’t redeemable for cash. Always check the specific promo terms for expiry periods, game weightings, and any max-win caps.

Yes. American Luck is built for mobile play—most games run smoothly on modern iOS and Android browsers and via mobile-friendly web apps. Many software providers on the platform design titles specifically for HTML5 to ensure fast loading, touch-friendly controls, and responsive layouts.If you prefer a dedicated app and one is available for your device, follow the official download instructions in your account. For the best experience, keep your device OS and browser up to date and allow necessary permissions. If a game won’t load on mobile, try switching browsers or clearing cache, and contact live chat if problems persist.

American Luck features a broad mix of slots, table games, and specialty titles from providers such as 3 Oaks, BGaming (Softswiss), Booming Games, Evoplay, FantasmaGames, Habanero, Kalamba Games, NetGaming, Relax Gaming, Slotmill, and more. You’ll find new releases, classic slots, and SC-eligible games for redeemable play.Game availability can vary by state and by whether you’re playing in GC or SC mode. For a deeper look at the site’s game mix and platform features, read our full review.

American Luck operates under U.S.-facing rules and complies with necessary KYC and anti-money-laundering procedures. Availability and the ability to redeem cash prizes depend on state laws; the platform excludes certain states (commonly CT, MI, MT, NJ, NV, WA). Licensing and regulatory details are usually displayed in the casino footer or account terms—check those pages or contact support@americanluck.com for the most current licensing information that applies to your state.We recommend confirming local laws and ensuring you’re of legal age in your jurisdiction before playing.

Typical KYC requests include a government-issued photo ID (driver’s license or passport), proof of address (utility bill or bank statement dated within the last 90 days), and occasionally proof of payment method or source of funds for large redemptions. Upload documents via your account verification area.Verification times vary—many accounts are cleared within 24–72 hours after documents are submitted, but complex cases can take longer. Provide clear, readable images and respond promptly to any support requests to speed the process.

First, try basic troubleshooting: clear your browser cache, try a different browser or device, ensure your internet connection is stable, and confirm you’re in an eligible U.S. state. If you still have issues, contact support via live chat for real-time help or email support@americanluck.com for detailed support. Include your account username, a brief description of the problem, screenshots if possible, and the steps you’ve already tried.If your account is locked pending verification, submit requested documents through the verification area and contact support if processing delays occur.

American Luck supports safe play with tools like deposit limits, session reminders, time-outs, and account self-exclusion. If you feel play is getting out of balance, use these controls in your account settings or contact support to request adjustments.If you need extra help, consider resources such as Gamblers Anonymous, National Council on Problem Gambling (800-522-4700), or your local support services. Play within your means, set a budget, and use the available tools to keep things fun and responsible.

Player security is a priority. American Luck uses industry-standard encryption to protect data in transit and follows standard practices for account security. Payment processing is handled through reputable methods such as Bank Transfer, MasterCard, Visa, and PayPal, and USD is the platform currency.For help, use live chat for quick replies or email support@americanluck.com. The FAQ and support team can guide you on security settings, account activity, and any suspicious behavior. If you suspect unauthorized access, contact support immediately and change your password.